Shipping policy

Shipping & Delivery

At NOVIDGE, we aim to make ordering your pet's everyday essentials straightforward from checkout through delivery.

Order Processing

Orders are prepared for shipment after payment and order information have been successfully received.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

Shipping Availability

Available shipping destinations and delivery methods will be displayed during checkout based on the shipping address entered.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before the order is completed.

Estimated Delivery

Delivery times may vary depending on destination, selected shipping method, carrier operations, public holidays, customs procedures where applicable, and circumstances outside our reasonable control.

Unless expressly stated otherwise, delivery timeframes should be considered estimates.

Order Tracking

Where tracking is available, tracking information will be provided after your shipment has been processed by the relevant carrier.

Please allow some time for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information.

If you notice an error after ordering, contact novidge@outlook.it as soon as possible. We cannot guarantee that an address can be changed once processing or shipment has begun.

Delayed Orders

Occasional carrier delays can occur. If your shipment appears significantly delayed, please contact us so we can review the available tracking information.