FAQ

Frequently Asked Questions

What does NOVIDGE sell?

NOVIDGE specializes in pet walking, travel, and outdoor accessories, including leashes, harnesses, collars, portable water solutions, travel bowls, treat pouches, waste bag accessories, and other practical essentials.

How do I choose the correct harness or collar size?

Measure your pet carefully and compare those measurements with the size chart provided on the individual product page.

Do not rely only on breed or estimated weight when measurements are available.

Are your products suitable for all dogs?

Suitability depends on the individual product and your dog's size, weight, behavior, and needs. Please review the specifications and sizing information before purchasing.

How tight should a collar or harness be?

It should be secure enough that your pet cannot easily escape while remaining comfortable and allowing normal movement. Follow the fitting instructions supplied with the individual product.

Should I inspect my leash or harness before walking?

Yes. Regularly check leashes, harnesses, collars, clips, buckles, stitching, and attachment points for signs of damage or excessive wear.

Are portable bowls and bottles suitable for food and water?

Use them only for the purposes specified in the individual product description. Clean reusable feeding and drinking accessories regularly according to their care instructions.

Can I change or cancel my order?

Contact novidge@outlook.it as soon as possible. If your order has not entered processing or shipment, we'll try to accommodate your request. Changes cannot be guaranteed after processing has begun.

How can I track my order?

Where tracking is available, tracking details will be provided after your shipment has been processed. You can also use the Track Your Order page on our website where available.

What if I receive a damaged or incorrect product?

Contact us with your order number, a description of the issue, and clear photographs where appropriate. We'll review the situation and assist with the available resolution.